Help Center

What can we help you with?


What are your shipping costs?

How long does the shipping take?

Where is my package?

How long does it take to process my order?

I placed my order but input the wrong shipping address. What do I do?

Will my order come in one package?

My order shows 'Delivered' but I didn't receive my package...

Orders & Payments

What payment methods do you accept?

My Debit / Credit Card isn't working & my order isn't going through. HELP!

Why was my order cancelled?

Why was I charged more than once?

I get an error message when I enter my shipping & billing addresses. What's the problem?

My order status says 'Unfulfilled'. What does that mean?

I just placed my order. Can I add another item to it?

Where is my order confirmation?

How do you determine your "compared at" or "Full" prices?

Discount Codes

Can I use multiple codes on my order?

How do I input my discount code?


I'd like to return an item, what's the procedure?

You sent me a wrong/damaged item, how do I return it?

Contact Us

Where are you based?

How do I contact you?



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