Help Center

We offer FREE delivery on orders coming from United States, Canada, UK and Australia that are $100 and up. Buyers from other countries or with a smaller order amount may be charged a small shipping fee to cover shipping & handling expenses, which is calculated at checkout.

US orders ship by ePacket, which is a USPS product. US orders usually take between 14 to 20 days to arrive at their destination, but can take longer if customs holds up your package for additional screening.

Worldwide orders ship by EMS. International orders most often take between 15 to 30 days to arrive at their destination, but may occasionally take up to 40 days depending on where you are in the world or various factors like customs screening.

If you haven't received your order after 30 days of purchase, please send us a message and we'll address the issue.

When we dispatch your order from our warehouse we will send you tracking information for your order.

You can also track the real-time status of your package delivery on our Track Orders page. Just enter the email address you used during checkout and your order number (which you'd have received in an order confirmation email)

If you have any concerns, please contact us.

Processing time varies between 1-3 days before the order is shipped.

Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 4 business days following the day you placed your order. If your order has been processing for more than 4 business days, please contact us at [email protected] and we'll sort it out.

Please notify us at Customer Service ([email protected]) ASAP if you have entered your address incorrectly during checkout.

If your package has already left our facility, please see if USPS (for US customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://usps.com/manage/package-intercept.htm  We apologize for the inconvenience, but there isn't a similar service for International Customers.

All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will refund the order for the total amount that was spent on the payment (minus shipping fees).

MommaBabyGear will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Depending on the size of your order, it may arrive in separate packages possibly 2~4 business days apart. We do this to shorten processing and shipping times so you get your products faster.

Please do the following before contacting Customer Service:   

• Contact your local Post Office and see if the package has arrived at the facility (please give them your tracking number)

• Inquire any neighboring units, complex management (for apartments/condos), etc. to see if the package has been misplaced

If the package is still not found, MommaBabyGear will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping and handling). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.

We accept all major credit cards.We even accept Apple Pay and Amazon Pay. (yay!)

Card troubleshooting:

• Double-check all card info

• Confirm your billing address (especially your zip code!)

• Still not working? Contact your financial institution and make sure they have the correct info.

Other options:

• Use another card

• Go back to your shopping cart page and click the Amazon Pay button so you can login and pay with your Amazon account (simple & sweet!)

A few possible reasons as to why your order was cancelled/refunded:

• You did not respond to an important email from MommaBabyGear regarding a time sensitive email.

• You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.

• Order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):
  

• E-mail Address

• Billing Address

• Last 4 Digits of Credit Card/Debit Card Used

Your debit / credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and is 'pending' (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

A couple things could be the issue:

• Credit card information

• Billing or shipping address

Please double check your entering in the exact address associated with your card. Most times it is a simple typo, a zip code discrepancy, or not listing the apartment number!

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

As soon as your order ships, you will receive an email confirmation* to the email address you entered on your order. You can also check your order status by signing into your account on our website.

*If you did not receive an email, please check your spam folder and add [email protected] to your safe sender list.

We get these prices from our wholesalers or from competitor analysis.

Sorry dear! Only ONE code may be used per order.

Enter your coupon code in the "Gift Card or Discount Code" section during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately!

If you are not 100% happy or satisfied for any reason after receiving our products, we give you 30 days to exchange the item or get a refund for store credit. Please refer to our Return Policy for detailed information and procedure.

Firstly, we're very sorry you didn't get what you ordered.

Please send us a message along with photos of the incorrect/damaged item so we can arrange an exchange or refund on your behalf.

We are located in the United States, but have factories out of Hong Kong

Our address is: 2637 E Atlantic Blvd #25176
Pompano Beach, FL 33062

You can contact us by simply sending a quick e-mail.